91ÉçÇø

This certificate is intended for prospective, new or experienced leaders and is ideal for building the capabilities needed to launch or enhance a successful management career. The following topics are explored:

Your Role as a Leader
• What the supervisor role is and what it is not
• Engaging employees
• Supervising former peers

Resolving Conflict
• Healthy versus damaging
• Causes and consequences of conflict
• Conflict resolution process and the supervisor’s role

Effective Communication Skills
• Interpersonal relationship skills
• Appropriate use of communication tools and methods
• Goal setting, performance expectations and performance improvement

Building and Sustaining Trust
• Supervisor role in building and sustaining trust
• Behaviors that build, sustain and break trust
• Repairing damaged relationships

Crucial Conversations
• Speak persuasively, not abrasively, no matter the topic
• Make it safe for others to share their honest opinions
• Gain control of their own emotional responses
• How to disagree without being disagreeable

The program can be customized to fit your organization’s specific needs, and taught as either a 12 or 15-hour course. The 12-hour course is your choice of four modules and the 15-hour course includes all five modules.

Ìý

Whether it is shortening a training to fit in one day, increasing the curriculum to cover several classes,
or changing the location of the training from here at 91ÉçÇø to your location,
we have the training you are looking for to grow your business.