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This 12-hour certificate workshop is intended for prospective, new, or experienced leaders and is ideal for building the capabilities needed to launch or enhance a successful management career. The following four topics are explored:

Your Role as a Leader
• What the supervisor role is and what it is not
• Engaging employees
• Supervising former peers

ÌýResolving Conflict
• Healthy conflict versus damaging
• Causes and consequences of conflict
• Conflict resolution process and the supervisor’s role

ÌýEffective Communication Skills
• Interpersonal relationship skills; listening skills
• Appropriate use of communication tools and methods
• Goal setting, performance expectations and performance improvement

Building and Sustaining Trust
• Supervisor role in building and sustaining trust
• Behaviors that build, sustain and break trust
• Repairing damaged relationships

Class Date is March 6 & 7, 2024 from 9 a.m.-4 p.m. Eastern Time

DEADLINE TO REGISTER IS FEBRUARY 16 by 4:00pm Central Time.

For more information on dates, locations & instructors;

click on the REGISTER button below.